Last updated: September 6, 2026
Velencia Fragrance offers free shipping on every order delivered within the United States. There is no minimum order value and no handling surcharge.
Delivery at a Glance
- Shipping cost: free on all orders
- Where we ship: United States
- Order cut-off: 5:00 PM Pacific Time
- Handling time: 1 to 2 business days, Monday to Saturday
- Transit time: 4 to 6 business days, Monday to Saturday
- Total estimated delivery: 5 to 8 business days
1. Order Processing
Orders placed before 5:00 PM Pacific Time begin processing the same day. Orders placed after the cut-off begin processing on the next fulfilment day.
Handling takes 1 to 2 business days. During this time we verify your payment, run a fraud and address check, pick and inspect your bottles, and pack them for the carrier. We fulfil orders Monday through Saturday. Orders are not processed on Sundays or on national public holidays.
Gift sets, gift wrapping, and engraved or personalised items may take the full handling window.
2. Transit Time
Once your order leaves our facility, transit takes 3 to 5 business days to most destinations. Carriers move shipments Monday through Saturday.
Adding handling and transit together, the total estimated delivery time is 4 to 7 business days from the moment you place your order.
These are estimates, not guarantees. Weather events, carrier backlogs, holiday peak periods, and incorrect addresses can add time. We will keep you informed if we learn of a delay affecting your order.
3. Shipping Cost
Shipping is free on all orders shipped within the United States. The price you see at checkout is the price you pay. We do not add fuel surcharges, hazardous-materials fees, or handling fees at any stage.
4. Where We Ship
We ship to addresses within the United States. We do not currently ship internationally.
We deliver to residential and commercial addresses. We can ship to PO Box addresses where the carrier supports surface delivery to them.
5. Ground Transport Only
Alcohol-based perfume is classified as a flammable liquid and is shipped under limited-quantity rules. This has two practical consequences:
- We ship by ground only. We cannot offer overnight, express, or air-based expedited delivery on fragrance orders, regardless of any option shown by a third-party service.
- Deliveries to Alaska and Hawaii take longer than the standard transit window, because shipments must travel by surface rather than by air. We will tell you the expected timeline if you order from either state.
Alcohol-free items, such as our attars and oil perfumes, are not subject to these restrictions, but if your order contains both, the whole order travels by ground.
6. Carriers and Packaging
Orders ship by UPS, FedEx, or USPS, depending on your address and the size of your order. No signature is normally required and the carrier will leave the package at your door.
Every bottle is wrapped, seated in a moulded insert, and double-boxed. Glass is fragile and perfume is a liquid, so we would rather over-pack than replace a broken order.
If your building has no secure place for a parcel to be left, use a work address or ask the carrier to hold the package at a collection point once you receive your tracking number.
7. Inspect Your Delivery
Open your parcel and check it soon after it arrives. Look for broken glass, a cracked atomiser, a loose cap, leakage inside the box, or a fill level that looks obviously wrong.
Report any damage to us within 48 hours of delivery at support@velenciafragrance.com with photographs of the bottle, the damaged area, the inner packaging, and the outer box with the shipping label visible. We will arrange a replacement or a full refund at no cost to you.
Do not use a bottle that is cracked or leaking, and keep the damaged item and its packaging until the claim is resolved.
8. Tracking Your Order
You will receive an email confirming your order immediately after checkout, and a second email with a tracking number once your order ships.
If your tracking has not updated for more than three business days, contact us and we will open an enquiry with the carrier.
9. Address Accuracy
Please check your shipping address carefully before completing checkout. We ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can usually correct it while the order is still in handling.
Carriers charge an address correction fee once a shipment is in transit. Where an order is returned to us as undeliverable because the address was incorrect or incomplete, we will contact you to arrange redelivery.
10. Split Shipments
Orders containing several items may occasionally be split across more than one shipment. You will receive separate tracking for each shipment and there is no additional cost to you.
11. Lost Shipments
If tracking shows your order as delivered but you have not received it, check with neighbours and around your property first, then contact us within 7 days of the recorded delivery date. We will open a trace with the carrier. Once the carrier completes its investigation we will send a replacement or issue a full refund.
12. Returns
Return shipping is free and a prepaid return label is included in every package. Full details are in our Return & Refund Policy.
13. Contact Us
Velencia Fragrance 415 Williams Landing Drive Sugar Land, Texas 77479 United States Email: support@velenciafragrance.com Phone: +13462814690
Our support team is available Monday to Saturday.