Shipping Policy

At Velencia Fragrance, we aim to process and ship every order as quickly as possible.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Rates & Delivery Time

• Standard Shipping: Free on orders over $[60]  — estimated delivery in 5–8 business days after dispatch.

Delivery times are estimates and start from the date of shipping, not order date. They may vary due to courier delays, weather, or customs (for international orders).

3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

4. Shipping Destinations

We currently ship within United States .

5. Incorrect Address

Please double-check your shipping address at checkout. Velencia Fragrance is not responsible for delays or lost packages due to an incorrect or incomplete address provided by the customer.

6. Lost or Delayed Packages

If your tracking shows no movement for more than 7 business days, please contact us at support@velenciafragrance.com and we will investigate with the carrier.

7. Contact Us

Email: support@velenciafragrance.com 
Phone: +1 (917) 508-5271
Address: 177 Trevino Ave, APT 314, Manteca California 95337, United States