Last updated: September 6, 2026
Velencia Fragrance (“Velencia Fragrance”, “we”, “us”, or “our”) operates the website https://velenciafragrance.com (the “Site”). This Privacy Policy explains what information we collect when you visit or buy from the Site, how we use it, who we share it with, and the choices and rights you have.
By using the Site or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Site.
1. Who We Are
Velencia Fragrance 415 Williams Landing Drive Sugar Land, Texas 77479 United States
Email: support@velenciafragrance.com Phone: +13462814690
2. Information We Collect
2.1 Information You Give Us
- Order and billing information — first and last name, billing address, shipping address, email address, and telephone number.
- Payment information — card and wallet details are entered directly with our payment processor. Velencia Fragrance does not receive or store full card numbers. We receive only a transaction reference, the payment method type, and the last four digits of the card.
- Account information — if you create an account, your username, password (stored in encrypted form), saved addresses, order history, and wishlist.
- Customer service information — the contents of emails, contact form submissions, and phone calls, including order numbers, photographs of damaged items, and return requests.
- Marketing information — your email address, and your mobile number if you opt in to text messages, when you subscribe to our newsletter or promotional messages.
- Fragrance preferences — where you tell us your preferred notes or families, or complete a scent quiz or survey, so we can recommend products.
- Reviews and submissions — any product review, rating, question, or comment you post on the Site.
2.2 Information Collected Automatically
- Device and connection data — IP address, browser type and version, operating system, device type, screen resolution, and language settings.
- Usage data — pages viewed, products viewed, search terms used on the Site, items added to cart, time spent on pages, referring website, and exit pages.
- Cookies and similar technologies — see Section 4.
2.3 Information From Third Parties
- Payment processors — payment authorization results, fraud scores, and chargeback notices.
- Shipping carriers — delivery status, tracking events, delivery exceptions, and address corrections.
- Analytics and advertising partners — aggregated audience and campaign performance data.
3. How We Use Your Information
We use the information described above to:
- process, fulfill, and deliver your orders, including passing your address to shipping carriers;
- take payment, verify transactions, and prevent fraudulent or unauthorized purchases;
- send transactional messages such as order confirmations, shipping and tracking notifications, and return or refund updates;
- handle returns, exchanges, refunds, and damage claims;
- provide customer support and respond to your enquiries;
- create and manage your account;
- recommend fragrances and personalise what you see on the Site;
- operate, secure, troubleshoot, and improve the Site;
- understand how visitors use the Site and measure the performance of our marketing;
- send marketing emails or texts where you have subscribed, and show you relevant advertising on third-party platforms;
- comply with our legal, tax, accounting, and regulatory obligations, and enforce our Terms of Service.
4. Cookies and Tracking Technologies
Cookies are small text files stored on your device. We use the following categories:
- Strictly necessary cookies — required for the Site to work. These keep your shopping cart contents, maintain your logged-in session, and protect checkout security. These cannot be switched off.
- Functional cookies — remember preferences such as your currency, recently viewed products, and wishlist.
- Analytics cookies — help us understand traffic sources and how visitors move through the Site. We use Google Analytics for this purpose.
- Advertising cookies — used by advertising platforms, including Google Ads and social media platforms, to measure conversions and to show you Velencia Fragrance advertisements on other websites and apps.
You can control cookies through your browser settings, and you can delete cookies already stored on your device. Blocking strictly necessary cookies will prevent checkout from working correctly. You may opt out of Google Analytics using the browser add-on provided by Google, and you may adjust personalized advertising settings in your Google account.
Some browsers transmit a “Do Not Track” or Global Privacy Control signal. We treat a Global Privacy Control signal as a valid request to opt out of the sharing of personal information for targeted advertising where applicable law requires it.
5. How We Share Your Information
We do not sell your personal information for money. We share personal information only in the following circumstances:
- E-commerce platform — our Site and checkout run on Shopify, which processes order and account data on our behalf in order to operate the store.
- Payment processors — to authorize and settle your payment, and to process refunds and chargebacks.
- Shipping carriers — your name, delivery address, and phone number, so your order can be delivered.
- Technology service providers — hosting, email and SMS delivery, backup, security, reviews, and customer support tools, acting on our instructions.
- Analytics and advertising partners — including Google. Depending on your location, sharing information with advertising partners for targeted advertising may be treated as a “sale” or “sharing” of personal information under state privacy laws. You may opt out as described in Section 7.
- Professional advisers — accountants, auditors, and lawyers, where necessary.
- Legal and safety — where we are required to do so by law, subpoena, or court order, or where disclosure is necessary to protect our rights, prevent fraud, or protect the safety of any person.
- Business transfers — if Velencia Fragrance is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
6. Data Retention
We keep order records, invoices, and related correspondence for as long as required for tax, accounting, and legal purposes, which is generally seven years from the date of the transaction. Account information is kept until you ask us to delete your account. Marketing subscriber records are kept until you unsubscribe. Analytics data is retained in accordance with the retention settings of the relevant platform.
7. Your Privacy Rights
Depending on the state in which you live, you may have some or all of the following rights:
- Right to know or access — request confirmation of whether we process your personal information and obtain a copy of it.
- Right to correct — ask us to correct inaccurate personal information.
- Right to delete — ask us to delete personal information we hold about you, subject to legal exceptions such as completed order and tax records.
- Right to opt out — opt out of the sale or sharing of personal information and of targeted advertising.
- Right to data portability — receive your information in a portable format.
- Right to non-discrimination — we will not deny you goods or services, charge you a different price, or provide a different level of service because you exercised a privacy right.
- Right to appeal — if we decline your request, you may appeal that decision by replying to our response.
These rights are available to residents of California, Texas, Virginia, Colorado, Connecticut, Utah, Oregon, Montana, and other states with comparable privacy legislation.
How to Exercise Your Rights
Email support@velenciafragrance.com with the subject line “Privacy Request”, or call +1 (213) 582-4784. Tell us which right you wish to exercise and include the email address and, where relevant, the order number associated with your purchases so we can verify your identity. We will respond within 45 days and may extend that period once by a further 45 days where the request is complex, in which case we will notify you.
An authorized agent may submit a request on your behalf. We will ask the agent for written proof of authorization and may contact you directly to confirm.
California Residents
California residents may request disclosure of the categories and specific pieces of personal information collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom the information is disclosed. To opt out of the sharing of personal information for cross-context behavioral advertising, email us using the subject line “Do Not Sell or Share My Personal Information”.
8. Marketing Choices
Every marketing email we send includes an unsubscribe link at the bottom. If you have opted in to text messages, you can stop them by replying STOP. You can also email us and ask to be removed. Unsubscribing from marketing does not stop transactional messages about orders you have placed, such as shipping and delivery notifications.
9. Security
The Site is served over an encrypted HTTPS connection. Payment card details are transmitted directly to our payment processor and are not stored on our servers. We restrict access to customer data to personnel who need it to carry out their duties, and we maintain administrative and technical safeguards appropriate to the size of our business. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Third-Party Links
The Site may link to third-party resources, including social media pages and ingredient or safety references. We do not control those sites and are not responsible for their privacy practices. Review the privacy policy of any site you visit.
12. Visitors Outside the United States
Velencia Fragrance sells and ships within the United States only. Our servers and service providers are located in the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes will be highlighted on the Site. Please review this page periodically.
14. Contact Us
Questions or complaints about this policy or about how we handle your personal information can be sent to:
Velencia Fragrance 415 Williams Landing Drive Sugar Land, Texas 77479 United States Email: support@velenciafragrance.com Phone: +13462814690
Our support team is available Monday to Saturday.